IT that runs in the background. Support that shows up when it matters.
Most small businesses in Central Florida have the same IT problem: held together with duct tape, impossible to reach when something breaks, and no idea what’s actually at risk. EagleOnyx managed IT fixes all three — for a flat monthly rate that doesn’t change when your problems do.
What’s included
Everything in the price. Nothing held back.
Flat-rate managed IT means you know exactly what you’re getting. No add-ons, no surprise invoices, no “that’s not covered” moments.
24/7 device monitoring
RMM agents on every device catch problems before your team ever notices something is wrong. Alerts, automated remediation, live dashboards.
Endpoint protection
Next-gen EDR on every managed device. Not legacy antivirus — real threat detection that stops attacks traditional tools miss entirely.
Patch management
OS and application patching on a tested, automated schedule. No more "we'll do it later" leaving known vulnerabilities open for weeks.
Sub-5-min help desk
Real human response on active issues in under five minutes. You call, someone picks up. Someone who knows your setup, not a script reader.
Remote and on-site support
Most issues resolved remotely within minutes. On-site when the work actually requires it — not as an excuse to bill travel time.
IT strategy and planning
Quarterly technology reviews. A clear roadmap. Proactive budget planning so hardware failures and license renewals are never a surprise.
The pattern we see every week
These aren’t edge cases. They’re Tuesday.
Every one of these scenarios is preventable with proactive managed IT. Good IT is invisible — you never notice it because nothing breaks.
Server goes down Friday at 4pm
Weekend scramble. Monday morning disaster. $10K+ in lost productivity.
Employee clicks a phishing link
Ransomware incident. Recovery costs $30K–$150K. If you recover at all.
Your IT company stops responding
You become the accidental IT department. Your actual job doesn't get done.
Software patching falls behind 90 days
Known vulnerability sits wide open. One scanner finds it. One attacker uses it.
One predictable monthly number. No hourly billing surprises, no emergency rate premiums.
Response time on active issues. Not a ticket confirmation — an actual human response.
Otto personally onboards every client and remains the point of contact.
FAQ