IT support that answers the phone.
The most common IT complaint we hear: "They used to be great but now they never call back." When you call EagleOnyx, someone answers. When you submit a ticket, a human responds within five minutes. That is not exceptional. That is the standard.
What real sub-5-minute response looks like
You call or submit a ticket. Someone acknowledges it within five minutes. Not an auto-reply. A person who has read the issue and is starting on it. That is the clock we hold ourselves to.
Remote support for 90% of issues
Most problems can be fixed without anyone coming to your office. Software issues, account problems, configuration changes, connectivity troubleshooting - resolved remotely, often while you watch.
On-site when it matters
Hardware failures, network installations, new employee setup, and anything that requires hands on equipment. We come out when the job actually requires it.
Context matters
We document your environment. When you call with a problem, we know your setup, your software, and your history. You do not re-explain everything every time.